Finding the right Help Desk solution that fits your unique needs is a difficult task. Implementing a software like Freshdesk or Engage Mobilize requires a great deal of contemplation along with a comparison of crucial factors. You must be wondering - Freshdesk vs Engage Mobilize, which one is better? We've used languages supported, screenshots, user ratings, features, plans and pricing, integration, customer support, videos and other such parameters in this comparison report. Furthermore, to expand your software research beyond these two solutions, Freshdesk vs Engage Mobilize, we've added one more software - Hiver to help you make an educated decision.

Screenshot

Below section includes screenshots of Freshdesk and Engage Mobilize to help you compare the user interface.

Awards

Freshdesk and Engage Mobilize have been awarded the following awards by SoftwareSuggest. These awards have been given on the basis of the overall performance of these software in Help Desk Software category.

Freshdesk Award

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Payment Type

Below is the comparison of the starting price and payment method of Freshdesk and Engage Mobilize. You can purchase Freshdesk with Per Month payment plan. Information related to the payment plans of Engage Mobilize is unavailable. Freshdesk does not provide a free trial whereas, Engage Mobilize does provide a free trial.

Monthly

Yearly

Free Trial

Monthly

Yearly

Free Trial

Monthly

Yearly

Features

Email Integration

Customer DataBase

Online Activation

Social Media Integration

Self Service Portal

Live chat system

Billing & Invoicing

Surveys & Feedback

Knowledge Base

Alerts/Escalation

Automated Routing

Community Forums

Incident Management

Ticket Management

Help Desk Management

Issue Tracking

Online Forums

Problem Management

Service Level Management

Service Level Agreement (SLA) Management

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CRM

Inventory Management

Job Costing

Project Management

Warehouse Management

Work order management

Equipment Management

Compliance Management

Resource Management

Order Management

Transportation Management

Scheduling

Activities Booking

Maintenance Management

Online Ticketing

Mobile Ticketing

Load Management

Mobile Access

Inventory control

Reporting/Analytics

Ticketing

Sustainability Management

Fleet / Equipment Management

Ticket / Order Fulfillment

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(Not Provided by Vendor)

User Ratings

Based on all the user reviews and ratings received by Freshdesk and Engage Mobilize in Help Desk software category, we’ve provided an average user rating for each software below. Freshdesk has 22 reviews while Engage Mobilize has not received any reviews. Be the first one to write Engage Mobilize review.

Ruchika Singh

Simple yet powerful self service software !

Pros

Its dashboard and collaborative feature helps in in fast resolution of tickets. Its reporting structure and well maintained templates are very useful.

Cons

The SLA reminder tool can be product wise and provide customization for variant product usage.

No reviews yet. Be the first to review

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Desktop & Mobile Platforms

Deployment is a crucial factor to consider while buying Help Desk software. Freshdesk is available on Windows, Linux, Macintosh desktop platforms and Android, IOS mobile platforms. Engage Mobilize is available on Web App, Windows, Macintosh desktop platforms and IOS, Android, WinPhone, Blackberry mobile platforms.

Windows

Linux

Macintosh

Android

IOS

Web App

Windows

Macintosh

IOS

Android

WinPhone

Blackberry

Windows

Macintosh

IOS

Android

Plans and Pricing

Compare pricing of Freshdesk vs Engage Mobilize with the following detailed pricing plan info. Freshdesk comes in 4 packages: Free, Growth, Pro, Enterprise. On the other hand, Engage Mobilize has not provided information about its pricing.

Free

USD 0

Per Month

Email & Social Ticketing

Ticket Dispatch

Knowledge Base

Ticket Trend Report

Datacenter Location

Team collaboration

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Growth

USD 13.88

Per Month

Everything in Free and…

Automation

Collision Detection

Marketplace Apps

Helpdesk Report

SLA & Business hour

Custom email server

Custom ticket views

Ticket fields & status

Customer fields

Custom SSL

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Pro

USD 49.99

Per Month

Everything in Growth and…

Round-robin Routing

Custom Roles

Custom Reports and Dashboards

Customer Segments

Versions in Knowledge Base

Multiple Products (up to 5)

Includes up to 5000 Collaborators

Extendable API limits

CSAT survey and reports

Multiple SLA & Business hours

SLA reminder and escalation

Multilingual knowledge base

Custom apps

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Enterprise

USD 79.15

Per Month

Everything in Pro and…

Skill-based Routing

Sandbox

Audit Log

Knowledge Base Approval Workflow

Agent Shifts

IP Range Restriction

Email Bot

Includes 5000 bot sessions/month

HIPAA Compliance

Assist Bot

Auto-triage

Article Suggester

Robo Assist

Canned Response Suggester

PCI Compliance

Multiple products (Unlimited)

Social signals

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Compare Price Quotes

Plus

USD 14

User/Month

2 Shared Inboxes

8 Filters (Views)

Collision Detection

Email Templates

Shared Drafts

Get Pricing

Premium

USD 22

User/Month

Everything in PLUS and

10 Shared Inboxes

25 Filters (Views)

Analytics

Automations

SLA

Basic Roles & Permissions

Salesforce Integration

Get Pricing

Enterprise

USD 34

User/Month

Everything in PREMIUM and

25 Shared Mailboxes

60 Filters (Views)

Priority Support

Custom Roles & Permissions

Dedicated CSM

Get Pricing

Customer Support

The quality and timeliness of support are an important parameter while comparing Freshdesk with Engage Mobilize. Freshdesk offers phone, email, live support, tickets, training as support to its customers while Engage Mobilize provides phone, email, tickets, training.

Phone

Email

Live support

Tickets

Training

Phone

Email

Tickets

Training

Phone

Email

Live support

Training

Languages Supported

Freshdesk and Engage Mobilize are supported in the following languages.

Arabic

Chinese

Czech

Danish

Dutch

English

Finnish

French

German

Italian

Japanese

Korean

Norwegian

Polish

Portuguese

Russian

Spanish

Swedish

Turkish

English

English

Typical Customer

The target customer base of Freshdesk vs Engage Mobilize is mentioned below. Check which software fits your business requirements perfectly.

Startups

Enterprises

SMEs

Freelancer

Startups

SMEs

Agencies

Enterprises

Startups

SMEs

Enterprises

Video

In the next section, we have included videos to help you get a better idea of each software. Go through these short videos to understand Freshdesk and Engage Mobilize a bit better.