Choosing the right Help Desk Software solution requires thoroughly evaluating and comparing important factors. To provide an in-depth comparative analysis, we've developed a comparison that explores functionalities offered by Freshdesk and Engage Mobilize. The critical question remains: Freshdesk versus Engage Mobilize - which is better? Freshdesk offers robust features such as Email Integration, Customer DataBase and Online Activation while Engage Mobilize has features like CRM, Inventory Management and Job Costing.

Plans and Pricing

Compare pricing of Freshdesk vs Engage Mobilize with the following detailed pricing plan info. Freshdesk comes in 4 packages: Free, Growth, Pro, Enterprise. On the other hand, Engage Mobilize has not provided information about its pricing.

Free
$ 0

Per Month

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Growth
$ 14

Per Month

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Pro
$ 50

Per Month

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Enterprise
$ 79

Per Month

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Free
$ 0

Forever

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SOHO
$ 60

Per Year

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Team
$ 225

Per Year

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Enterprise
$ 450

Per Year

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Screenshot

Take a look at the below screenshots and seamlessly compare the user interface of Freshdesk and Engage Mobilize for better insights.

Awards

Freshdesk and Engage Mobilize have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.

Freshdesk Award
Freshdesk Award
Freshdesk Award
Payment Type

Below is the comparison of the starting price and payment method of Freshdesk and Engage Mobilize. You can purchase Freshdesk with Per Month payment plans. Whereas, Information related to the payment plans of Engage Mobilize is unavailable. Freshdesk provides a free trial whereas, Engage Mobilize does not provide a free trial.

Free Trial

Monthly

Yearly

Free Trial

Monthly

Yearly

Free Trial

Monthly

Yearly

Features

Compare between Freshdesk and Engage Mobilize based on their key features and functionalities to pick the right one for your business.

Email Integration

Customer DataBase

Online Activation

Social Media Integration

Self Service Portal

Live chat system

Collaboration

Email Management

Billing & Invoicing

Surveys & Feedback

Dashboard

Knowledge Base

Alerts/Escalation

Automated Routing

Community Forums

Inbox Queue Management

Incident Management

Ticket Management

Help Desk Management

Issue Tracking

Online Forums

Problem Management

Service Level Management

Service Level Agreement (SLA) Management

Event Logs

Customer Segmentation

Push Notifications

Scenario Planning

SLA Management

Read More

CRM

Inventory Management

Job Costing

Project Management

Warehouse Management

Work order management

Equipment Management

Compliance Management

Resource Management

Order Management

Transportation Management

Scheduling

Activities Booking

Maintenance Management

Online Ticketing

Mobile Ticketing

Load Management

Mobile Access

Inventory control

Reporting/Analytics

Ticketing

Sustainability Management

Fleet / Equipment Management

Ticket / Order Fulfillment

Read More

Remote Desktop Control

Remote Access

Screen Sharing

Dashboard

File sharing

Real Time Chat

Session Recording

Session Transfer

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Overall Ratings

Compare how Freshdesk stacks up against Engage Mobilize in terms of ratings and user experience. Select the Help Desk software that perfectly aligns with your business requirements.

Feature Feature 4.5

Feature

Out of 5

Ease of use Ease of use 4.7

Ease of use

Out of 5

Value for money Value for money 4.4

Value for money

Out of 5

Customer support Customer support 4.4

Customer support

Out of 5

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Feature Feature 4.5

Feature

Out of 5

Ease of use Ease of use 4.8

Ease of use

Out of 5

Value for money Value for money 4.7

Value for money

Out of 5

Customer support Customer support 4.8

Customer support

Out of 5

User Reviews

Based on all the user reviews and ratings received by Freshdesk and Engage Mobilize in Help Desk Software category, we've provided an average user rating for each software below. Freshdesk has 25 reviews while Engage Mobilize has not received any reviews. Be the first one to write Engage Mobilize review

Jemin

Liked Trail and API Support for developers

Pros

I liked the Developer support and API documentation for customization and implementation in a private service.

Cons

Some more detailed services are confusing to the user. Some features have the same meaning but are represented differently.

Read all 25 reviews

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Abhinav Puri

Secure and Fantastic Support

Pros

When I have to be away but a client needs a file right away, being able to access my computer from anywhere has been a life saver. It's fast and easy to use and has saved me a lot of headache.

Cons

Individual passwords on each computer for increased security. Easy and fast to setup.

Read all 4 reviews
Desktop & Mobile Platforms

Deployment is a crucial factor to consider while buying Help Desk Software. Freshdesk is available on Windows, Linux, MacOs desktop platforms and Android, IOS mobile platforms. Engage Mobilize is available on Web App, Windows, MacOs desktop platforms and IOS, Android, WinPhone, Blackberry mobile platforms.

Windows

MacOs

IOS

Android

Web App

Windows

MacOs

IOS

Android

(Not Provided by Vendor)

Customer Support

The quality and timeliness of support are important parameters when comparing Freshdesk with Engage Mobilize. Freshdesk offers Email, Phone, Live Support, Training and Tickets to its customers, while Engage Mobilize provides Email, Phone, Training and Tickets.

phone

email

live support

tickets

training

phone

email

tickets

training

phone

email

live support

tickets

Languages Supported

Freshdesk and Engage Mobilize are supported in the following languages.

Arabic

Chinese

Czech

Danish

Dutch

English

Finnish

French

German

Italian

Japanese

Korean

Norwegian

Polish

Portuguese

Russian

Spanish

Swedish

Turkish

English

Dutch

English

French

German

Italian

Japanese

Korean

Portuguese

Spanish

Turkish

Typical Customer

The target customer base of Freshdesk vs Engage Mobilize is mentioned below. Check which software fits your business requirements perfectly.

Startups

Enterprises

SMBs

Freelancer

Startups

SMBs

Agencies

Enterprises

(Not Provided by Vendor)

Integrations

Find out which tools Freshdesk and Engage Mobilize integrate with and make the right choice. Get the Help Desk software that connects with your preferred apps for best results!

Whatsapp

Slack

Shopify

Salesforce

Microsoft Teams

Mailchimp

(Not Provided by Vendor)

zendesk

freshdesk

freshservice

JIRA

onelogin

okta

Azure AD

Keycloak

G Suite

Jamf

Video

To gain a better understanding of how these Freshdesk and Engage Mobilize work, you can check out the videos below. Browse through the videos and make the right choice.

Company Details

Get insight into the company details Freshdesk and Engage Mobilize and learn how they operate. Explore the company name, its location, and more!

Company Name :

Freshworks

Headquarter :

Chennai

Website :

Visit Website

Company Name :

Engage Mobilize Inc

Headquarter :

Colorado City

Website :

Visit Website

Company Name :

IDrive

Headquarter :

Calabasas

Website :

Visit Website

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