Finding the right Help Desk solution that fits your unique needs is a difficult task. Implementing a software like Freshdesk or Engage Mobilize requires a great deal of contemplation along with a comparison of crucial factors. You must be wondering - Freshdesk vs Engage Mobilize, which one is better? We've used languages supported, screenshots, user ratings, features, plans and pricing, integration, customer support, videos and other such parameters in this comparison report. Furthermore, to expand your software research beyond these two solutions, Freshdesk vs Engage Mobilize, we've added one more software - Hiver to help you make an educated decision.
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Awards
Freshdesk and Engage Mobilize have been awarded the following awards by SoftwareSuggest. These awards have been given on the basis of the overall performance of these software in Help Desk Software category.
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Write a ReviewPayment Type
Below is the comparison of the starting price and payment method of Freshdesk and Engage Mobilize. You can purchase Freshdesk with Per Month payment plan. Information related to the payment plans of Engage Mobilize is unavailable. Freshdesk does not provide a free trial whereas, Engage Mobilize does provide a free trial.
Monthly
Yearly
Free Trial
Monthly
Yearly
Free Trial
Monthly
Yearly
Features
Email Integration
Customer DataBase
Online Activation
Social Media Integration
Self Service Portal
Live chat system
Billing & Invoicing
Surveys & Feedback
Knowledge Base
Alerts/Escalation
CRM
Inventory Management
Job Costing
Project Management
Warehouse Management
Work order management
Equipment Management
Compliance Management
Resource Management
Order Management
(Not Provided by Vendor)
User Ratings
Based on all the user reviews and ratings received by Freshdesk and Engage Mobilize in Help Desk software category, we’ve provided an average user rating for each software below. Freshdesk has 22 reviews while Engage Mobilize has not received any reviews. Be the first one to write Engage Mobilize review.
Ruchika Singh
Simple yet powerful self service software !
Pros
Its dashboard and collaborative feature helps in in fast resolution of tickets. Its reporting structure and well maintained templates are very useful.
Cons
The SLA reminder tool can be product wise and provide customization for variant product usage.
No reviews yet. Be the first to review
Write a reviewNo reviews yet. Be the first to review
Write a reviewDesktop & Mobile Platforms
Deployment is a crucial factor to consider while buying Help Desk software. Freshdesk is available on Windows, Linux, Macintosh desktop platforms and Android, IOS mobile platforms. Engage Mobilize is available on Web App, Windows, Macintosh desktop platforms and IOS, Android, WinPhone, Blackberry mobile platforms.
Windows
Linux
Macintosh
Android
IOS
Web App
Windows
Macintosh
IOS
Android
WinPhone
Blackberry
Windows
Macintosh
IOS
Android
Plans and Pricing
Compare pricing of Freshdesk vs Engage Mobilize with the following detailed pricing plan info. Freshdesk comes in 4 packages: Free, Growth, Pro, Enterprise. On the other hand, Engage Mobilize has not provided information about its pricing.
Free
USD 0
Per Month
Email & Social Ticketing
Ticket Dispatch
Knowledge Base
Ticket Trend Report
Datacenter Location
Team collaboration
Growth
USD 13.88
Per Month
Everything in Free and…
Automation
Collision Detection
Marketplace Apps
Helpdesk Report
SLA & Business hour
Custom email server
Custom ticket views
Ticket fields & status
Customer fields
Custom SSL
Pro
USD 49.99
Per Month
Everything in Growth and…
Round-robin Routing
Custom Roles
Custom Reports and Dashboards
Customer Segments
Versions in Knowledge Base
Multiple Products (up to 5)
Includes up to 5000 Collaborators
Extendable API limits
CSAT survey and reports
Multiple SLA & Business hours
SLA reminder and escalation
Multilingual knowledge base
Custom apps
Enterprise
USD 79.15
Per Month
Everything in Pro and…
Skill-based Routing
Sandbox
Audit Log
Knowledge Base Approval Workflow
Agent Shifts
IP Range Restriction
Email Bot
Includes 5000 bot sessions/month
HIPAA Compliance
Assist Bot
Auto-triage
Article Suggester
Robo Assist
Canned Response Suggester
PCI Compliance
Multiple products (Unlimited)
Social signals
Plus
USD 14
User/Month
2 Shared Inboxes
8 Filters (Views)
Collision Detection
Email Templates
Shared Drafts
Premium
USD 22
User/Month
Everything in PLUS and
10 Shared Inboxes
25 Filters (Views)
Analytics
Automations
SLA
Basic Roles & Permissions
Salesforce Integration
Enterprise
USD 34
User/Month
Everything in PREMIUM and
25 Shared Mailboxes
60 Filters (Views)
Priority Support
Custom Roles & Permissions
Dedicated CSM
Customer Support
The quality and timeliness of support are an important parameter while comparing Freshdesk with Engage Mobilize. Freshdesk offers phone, email, live support, tickets, training as support to its customers while Engage Mobilize provides phone, email, tickets, training.
Phone
Live support
Tickets
Training
Phone
Tickets
Training
Phone
Live support
Training
Languages Supported
Freshdesk and Engage Mobilize are supported in the following languages.
Arabic
Chinese
Czech
Danish
Dutch
English
Finnish
French
German
Italian
Japanese
Korean
Norwegian
Polish
Portuguese
Russian
Spanish
Swedish
Turkish
English
English
Typical Customer
The target customer base of Freshdesk vs Engage Mobilize is mentioned below. Check which software fits your business requirements perfectly.
Startups
Enterprises
SMEs
Freelancer
Startups
SMEs
Agencies
Enterprises
Startups
SMEs
Enterprises
Video
In the next section, we have included videos to help you get a better idea of each software. Go through these short videos to understand Freshdesk and Engage Mobilize a bit better.
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