In search of the ideal Customer Service Software that caters to your unique needs? As a savvy buyer, you're likely interested in user ratings, pricing, customer support, languages supported, features, and more. We've created a comprehensive comparison of Zoho Desk versus Ameyo Contact Center. To get better insight, here’s how users have rated these products. Zoho Desk is rated 4.9 while Ameyo Contact Center is rated 5.0.
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Plans and Pricing
Compare pricing of Zoho Desk vs Ameyo Contact Center with the following detailed pricing plan info. Zoho Desk comes in 4 packages: Free Plan, Standard, Professional, Enterprise. On the other hand, Ameyo Contact Center has not provided information about its pricing.
Screenshot
Take a look at the below screenshots and seamlessly compare the user interface of Zoho Desk and Ameyo Contact Center for better insights.
Awards
Zoho Desk and Ameyo Contact Center have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Customer Service Software category.
Payment Type
Below is the comparison of the starting price and payment method of Zoho Desk and Ameyo Contact Center. You can purchase Zoho Desk with Agent/ Month payment plans. Whereas, Information related to the payment plans of Ameyo Contact Center is unavailable. Zoho Desk provides a free trial whereas, Ameyo Contact Center does not provide a free trial.
Free Trial
Monthly
Yearly
Monthly
Yearly
Free Trial
Monthly
Yearly
Features
Compare between Zoho Desk and Ameyo Contact Center based on their key features and functionalities to pick the right one for your business.
Case Management
CRM integration
Customer Support
Knowledge Management
Mobile Support
Call Recording
Call Management
Self Service Portal
Assignment Management
Customer Feedback
CRM
CRM integration
Knowledge Management
Multiuser Login & Role-based access control
Performance Management
SMS
Appointment Management
Call Center
Quality Management
Mobile App
Contact Manager
CRM & Sales Dashboards
CRM Analytics
Customer Support
Document Management
Email Marketing / SMS Marketing
Marketing Analytics
Marketing Automation
Performance Management
Project Management
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Overall Ratings
Compare how Zoho Desk stacks up against Ameyo Contact Center in terms of ratings and user experience. Select the Customer Service software that perfectly aligns with your business requirements.
User Reviews
Based on all the user reviews and ratings received by Zoho Desk and Ameyo Contact Center in Customer Service Software category, we've provided an average user rating for each software below. Zoho Desk has 9 reviews while Ameyo Contact Center has 2 reviews
zoho desk
Pros
great ticketing system to track all customer tickets through mails , portal and communitycan track tasks,phone calls,meetings
Cons
need to add asset management
Highly recommended for any organization who dialing daily basics
Pros
I'm using a lot of things because of my job duties, perfectly integrates with my CRM tools , Reporting daily reports, Real-time to maintain the Service level, updating the dialer for the outbound/inbound Campaign . There is a great part of the reporting and all the required data to manage the service level.Recording can be easily shared with secured method. The best part if i can say we use the ameyo anywhere in the whole world.
Cons
if we can go for improvement section then Screen recording feature is not available . Autocall time not shown when voice is ON , low internet speed connections take so much time to load the page and this might some issues 'HANG-UP"
The use of Hubspot CRM
Pros
There are a number of them. The integration, marketing tools,and socials
Cons
Display of the features should be improved or simplified,other features can also be added
Desktop & Mobile Platforms
Deployment is a crucial factor to consider while buying Customer Service Software. Zoho Desk is available on Windows, MacOs desktop platforms and IOS, Android mobile platforms. Ameyo Contact Center is available on Windows, MacOs desktop platforms.
Windows
MacOs
IOS
Android
Windows
MacOs
Web App
IOS
Android
Customer Support
The quality and timeliness of support are important parameters when comparing Zoho Desk with Ameyo Contact Center. Zoho Desk offers Email, Phone, Training and Tickets to its customers, while Ameyo Contact Center provides Email, Phone, Live Support and Tickets.
phone
tickets
training
phone
live support
tickets
phone
live support
tickets
training
Languages Supported
Zoho Desk and Ameyo Contact Center are supported in the following languages.
English
English
English
French
German
Japanese
Portuguese
Spanish
Typical Customer
The target customer base of Zoho Desk vs Ameyo Contact Center is mentioned below. Check which software fits your business requirements perfectly.
Freelancer
Startups
SMEs
Enterprises
Startups
SMEs
Agencies
Enterprises
Startups
SMEs
Agencies
Integrations
Find out which tools Zoho Desk and Ameyo Contact Center integrate with and make the right choice. Get the Customer Service software that connects with your preferred apps for best results!
Slack
Jira
Zapier
Trello
Intercom
Zoho CRM
Pipedrive
Asana
HubSpot
Microsoft Teams
Screen Magic
twilio
Zendesk
Freshworks
Microsoft Dynamics
ZOHO CRM
Leadsquared
SugarCRM
Drift
PandaDoc
Proposify
SalesForce
Seventh Sense
Survey Monkey
EventBrite
Gravity Forms
Bitly
Unbounce
DataBox
TrenDemon
HotJar
CallRail
Wistia
TwentyThree
ReadyTalk
GoToWebinar
Beacon
Video
To gain a better understanding of how these Zoho Desk and Ameyo Contact Center work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Zoho Desk and Ameyo Contact Center and learn how they operate. Explore the company name, its location, and more!
HubSpot
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