In search of the ideal Customer Service Software that caters to your unique needs? As a savvy buyer, you're likely interested in user ratings, pricing, customer support, languages supported, features, and more. We've created a comprehensive comparison of Zoho Desk versus Ameyo Contact Center. To get better insight, here’s how users have rated these products. Zoho Desk is rated 4.9 while Ameyo Contact Center is rated 5.0.

Plans and Pricing

Compare pricing of Zoho Desk vs Ameyo Contact Center with the following detailed pricing plan info. Zoho Desk comes in 4 packages: Free Plan, Standard, Professional, Enterprise. On the other hand, Ameyo Contact Center has not provided information about its pricing.

Free Plan
$ 0

Agent/ Month

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Standard
$ 14

Agent/ Month

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Professional
$ 23

Agent/ Month

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Enterprise
$ 40

Agent/ Month

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Starter
$ 45

Per Month

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Professional
$ 800

Per Month

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Enterprise
$ 3200

Per Month

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Screenshot

Take a look at the below screenshots and seamlessly compare the user interface of Zoho Desk and Ameyo Contact Center for better insights.

Awards

Zoho Desk and Ameyo Contact Center have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Customer Service Software category.

Zoho Desk Award
Zoho Desk Award
Zoho Desk Award

Payment Type

Below is the comparison of the starting price and payment method of Zoho Desk and Ameyo Contact Center. You can purchase Zoho Desk with Agent/ Month payment plans. Whereas, Information related to the payment plans of Ameyo Contact Center is unavailable. Zoho Desk provides a free trial whereas, Ameyo Contact Center does not provide a free trial.

Free Trial

Monthly

Yearly

Monthly

Yearly

Free Trial

Monthly

Yearly

Features

Compare between Zoho Desk and Ameyo Contact Center based on their key features and functionalities to pick the right one for your business.

Case Management

CRM integration

Customer Support

Knowledge Management

Mobile Support

Call Recording

Call Management

Self Service Portal

Assignment Management

Customer Feedback

Workflow Management

Email Management

Call Center Management

Call Monitoring

Call Logging

Escalation Management

Community Forums

Ticket Management

Help Desk Management

Service Level Agreement (SLA) Management

Multi Channel Management

Sentiment Analysis

Social Media Monitoring

Communication Management

Community Management

Multi-Channel Communication

Complaint Monitoring

Customer Engagement

Chat / Messaging

Customer Support Tracking

Live Chat

Customer Experience Management

Multi-Channel Collection

Canned Responses

Chatbot

Process/Workflow Automation

Trouble Ticketing

Complaint Management

Knowledge Base Management

Personalization

Omni-Channel

Multi-Language

Interactive Voice Response

Customer Complaint Tracking

Unified Communications

Read More

CRM

CRM integration

Knowledge Management

Multiuser Login & Role-based access control

Performance Management

SMS

Appointment Management

Call Center

Quality Management

Mobile App

Lead Management

Contact Management

IVR and Dial Groups

Call Routing

Internal Call Transfer

API Integration

Call Recording

Call Logs

Smart Call Tracking

Call Management

Channel Management

Performance Metrics

Application Integration

Applications Management

Social Media Integration

Collaboration Tools

Real Time Monitoring

Live chat system

Archiving & Retention

Compliance Management

Collaboration

Email Management

Real Time Reporting

Feedback Management

Surveys & Feedback

Budgeting & Forecasting

Dashboard

Caller ID

Conferencing

Call Center Management

Call Monitoring

Inbound Reporting

IVR / Voice Recognition

Outbound Reporting

Predictive Dialer

Telemarketing Management

Voice & Data Integration

VoIP

Activity Tracking

Lead Capture

Lead Distribution

Lead Scoring

Campaign Management

Lead Segmentation

Historical Reporting

Analytics

Scheduling

Automatic Call Distribution

Computer Telephony

Knowledge Base

Blended Call Center

Call Logging

Call Scripting

Escalation Management

Inbound Call Center

Manual Dialer

Outbound Call Center

Premise-Based Call Center

Progressive Dialer

Queue Manager

Virtual Call Center

Workforce Management

Audit Management

Call Sharing

Distributed Call Recording

Email Recording

Event Triggered Recording

File Transfer

Instant Retrieval

On-Demand Recording

Recording Bookmarking

Scheduled Recording

Screen Activity Recording

Video Call Recording

Contact Database

Event Triggered Actions

Multi-Campaign

Call Queuing

Analytical Reports

Holiday Mapping

Outgoing Call Tracking

Analytics / ROI Tracking

Email Notifications

Customer Segmentation

Gamification

Communication Management

Predictive Analytics

Call Reporting

Customer Engagement

For Call Centers

For Sales

Call Disposition and Notes

Call Control

Personalized Greetings

IVR System

Skill Based Routing

Contact History

Built-In CRM

Contact Tags and Custom Fields

Power Dialer

Desktop Notifications

Data import and Synchronization

Conversion Tracking

Audio / Video Conferencing

Chat / Messaging

Usage Reporting

Call Results

Call Transfer

Callback Scheduling

Campaign Specific Caller ID

Reporting

Dashboards & Analytics

Preview Dialer

Live Chat

Multi-user capable

Auto-Dialing

Call List Management

Centralized Monitoring

Multi-Channel Collection

Text Analysis

Reporting/Analytics

Campaign Tracking

Advanced Search

Auto Dialer

Complaint Management

Call Hold

Call Barging

Call Conference

Blind Transfer

Multi Lingual IVR

Call Cascading

Incoming Call ID

Call Hold Music

Country Blocking

Phone Support

Call Mute

Archiving

Omni-Channel

Leaderboards / Activity Tracking

Real-time Chat

User Interaction Tracking

Channel Attribution

Customer Journey Mapping

Cross-Channel Attribution

Interactive Voice Response

Queue Management

Alerts / Escalation

Lead Notifications

Rating

By-Extension Reporting

Call Duration

Call Volume

Caller Identification

Text to Speech

Voice Mail

SIP Trunking

Unified Communications

Who Answered Log

Voice Quality Enhancement

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Contact Manager

CRM & Sales Dashboards

CRM Analytics

Customer Support

Document Management

Email Marketing / SMS Marketing

Marketing Analytics

Marketing Automation

Performance Management

Project Management

Supplier and Purchase Order Management

Social CRM

Solution Management

Sales Tracking

Lead Management

Workflow Management

Dashboard

Lead Scoring

Pipeline Management

Campaign Management

Web Forms

Proposal Management

Interaction Tracking

List Management

Customization

Sales Pipeline Tracking

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Overall Ratings

Compare how Zoho Desk stacks up against Ameyo Contact Center in terms of ratings and user experience. Select the Customer Service software that perfectly aligns with your business requirements.

Feature Feature 4.9

Feature

Out of 5

Ease of use Ease of use 4.9

Ease of use

Out of 5

Value for money Value for money 4.9

Value for money

Out of 5

Customer support Customer support 4.8

Customer support

Out of 5

Feature Feature 4.5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

Feature Feature 4.6

Feature

Out of 5

Ease of use Ease of use 4.5

Ease of use

Out of 5

Value for money Value for money 4.5

Value for money

Out of 5

Customer support Customer support 4.5

Customer support

Out of 5

User Reviews

Based on all the user reviews and ratings received by Zoho Desk and Ameyo Contact Center in Customer Service Software category, we've provided an average user rating for each software below. Zoho Desk has 9 reviews while Ameyo Contact Center has 2 reviews

Radwa

zoho desk

Pros

great ticketing system to track all customer tickets through mails , portal and communitycan track tasks,phone calls,meetings

Cons

need to add asset management

Read all 9 reviews
Aman Kumar

Highly recommended for any organization who dialing daily basics

Pros

I'm using a lot of things because of my job duties, perfectly integrates with my CRM tools , Reporting daily reports, Real-time to maintain the Service level, updating the dialer for the outbound/inbound Campaign . There is a great part of the reporting and all the required data to manage the service level.Recording can be easily shared with secured method. The best part if i can say we use the ameyo anywhere in the whole world.

Cons

if we can go for improvement section then Screen recording feature is not available . Autocall time not shown when voice is ON , low internet speed connections take so much time to load the page and this might some issues 'HANG-UP"

Read all 2 reviews
Judith Richard

The use of Hubspot CRM

Pros

There are a number of them. The integration, marketing tools,and socials

Cons

Display of the features should be improved or simplified,other features can also be added

Read all 40 reviews

Desktop & Mobile Platforms

Deployment is a crucial factor to consider while buying Customer Service Software. Zoho Desk is available on Windows, MacOs desktop platforms and IOS, Android mobile platforms. Ameyo Contact Center is available on Windows, MacOs desktop platforms.

Windows

MacOs

IOS

Android

Windows

MacOs

Web App

IOS

Android

Customer Support

The quality and timeliness of support are important parameters when comparing Zoho Desk with Ameyo Contact Center. Zoho Desk offers Email, Phone, Training and Tickets to its customers, while Ameyo Contact Center provides Email, Phone, Live Support and Tickets.

phone

email

tickets

training

phone

email

live support

tickets

phone

email

live support

tickets

training

Languages Supported

Zoho Desk and Ameyo Contact Center are supported in the following languages.

English

English

English

French

German

Japanese

Portuguese

Spanish

Typical Customer

The target customer base of Zoho Desk vs Ameyo Contact Center is mentioned below. Check which software fits your business requirements perfectly.

Freelancer

Startups

SMEs

Enterprises

Startups

SMEs

Agencies

Enterprises

Startups

SMEs

Agencies

Integrations

Find out which tools Zoho Desk and Ameyo Contact Center integrate with and make the right choice. Get the Customer Service software that connects with your preferred apps for best results!

Slack

Jira

Zapier

Trello

Intercom

Zoho CRM

Pipedrive

Asana

HubSpot

Microsoft Teams

Screen Magic

twilio

Zendesk

Freshworks

Microsoft Dynamics

ZOHO CRM

Leadsquared

SugarCRM

Drift

PandaDoc

Proposify

SalesForce

Seventh Sense

Survey Monkey

EventBrite

Gravity Forms

Bitly

Unbounce

DataBox

TrenDemon

HotJar

CallRail

Wistia

TwentyThree

ReadyTalk

GoToWebinar

Beacon

Video

To gain a better understanding of how these Zoho Desk and Ameyo Contact Center work, you can check out the videos below. Browse through the videos and make the right choice.

Company Details

Get insight into the company details Zoho Desk and Ameyo Contact Center and learn how they operate. Explore the company name, its location, and more!

Company Name :

Zoho Corporation Pvt. Ltd.

Headquarter :

Chennai

Website :

Visit Website

Company Name :

Ameyo

Headquarter :

Gurgaon

Website :

Visit Website

Company Name :

HubSpot

Website :

Visit Website

Alternatives