Choosing the right Customer Service Software solution requires thoroughly evaluating and comparing important factors. To provide an in-depth comparative analysis, we've developed a comparison that explores functionalities offered by Zoho Desk and Ameyo Contact Center. The critical question remains: Zoho Desk versus Ameyo Contact Center - which is better? Zoho Desk offers robust features such as customer feedback and surveys, time tracking and macros while Ameyo Contact Center has features like call recording, knowledge management and mobile app.
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List of All Customer Service Software
SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.
Plans and Pricing
Compare pricing of Zoho Desk vs Ameyo Contact Center with the following detailed pricing plan info. Zoho Desk comes in 5 packages: Free Plan, Standard, Professional, Enterprise, Express. On the other hand, Ameyo Contact Center has not provided information about its pricing.
- Free Plan
- Free Trial
Some vendors offer only custom pricing based on specific customer needs. This is because every client's requirements vary greatly- influencing the final cost. For accurate pricing, reach out to the vendor directly for personalized quotes.
- Free Plan
- Free Trial
Features
Compare between Zoho Desk and Ameyo Contact Center based on their key features and functionalities to pick the right one for your business.
- Customer Feedback And Surveys
- Time Tracking
- Macros
- Knowledge Management
- Role Based Access Control
- Custom Fields And Layouts
- Case Management
- Alerts & Notifications
- Mobile App
- Knowledge Base
- Call Recording
- Customer Self Service Portal
- Customer Support
- Escalation Management
- Integrations
- Customer Feedback And Surveys
- Time Tracking
- Macros
- Knowledge Management
- Role Based Access Control
- Custom Fields And Layouts
- Case Management
- Alerts & Notifications
- Mobile App
- Knowledge Base
- Call Recording
- Customer Self Service Portal
- Customer Support
- Escalation Management
- Integrations
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of Zoho Desk and Ameyo Contact Center for better insights.
Awards
Zoho Desk and Ameyo Contact Center have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Customer Service Software category.
User Reviews
Based on all the user reviews and ratings received by Zoho Desk and Ameyo Contact Center in Customer Service Software category, we've provided an average user rating for each software below. Zoho Desk has 83 reviews while Ameyo Contact Center has not received any reviews. Be the first one to write Ameyo Contact Center review
Pros
Its customization options and integrations with Zoho CRM, Microsoft Teams, and third-party apps make it a scalable and cost-effective solution for businesses.
Posted by - Harshit Dwivedi
Pros
It is a necessary tool to facilitate excellent synchronization and communication between employees.It has a well-designed interface that is pleasing to the eye.It allows you to keep track of the problems that arise in each department of the company
Posted by - Dr Raza ali
Cons
Some of the authentication methods are complicated for first-time users. Some more detailed services are confusing to the user. Some features have the same meaning but are represented differently.
Posted by - Jemin Ajudiya
Cons
Tickets can be categorized, prioritized, and assigned to appropriate agents or teams.
Posted by - Gopal Joshi
No reviews yet. Be the first to review
Write a ReviewSpecifications
Check out the specifications of Zoho Desk and Ameyo Contact Center. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Integration
Check out the specifications of Zoho Desk and Ameyo Contact Center. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
Video
To gain a better understanding of how these Zoho Desk and Ameyo Contact Center work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Zoho Desk and Ameyo Contact Center and learn how they operate. Explore the company name, its location, and more!
Ameyo
Gurgaon
Alternatives
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FAQs
Zoho Desk and Ameyo Contact Center cater to which types of businesses?
Zoho Desk is suitable for Freelancer, whereas Ameyo Contact Center is suitable for Startups, SMBs, Mid-Market & Enterprises.
Which integrations are supported by Zoho Desk and Ameyo Contact Center?
Zoho Desk integrates seamlessly with Asana, Bigin by Zoho CRM, Kernel Microsoft Teams Migration, MailChimp, Pipedrive & Trello, while Ameyo Contact Center offers compatibility with Bigin by Zoho CRM, LeadSquared, Microsoft Dynamics 365 Business Central & SugarCRM.
For what other purposes can Zoho Desk and Ameyo Contact Center be used?
Apart from being a Customer Service software, Zoho Desk can be used as a quality management software, ticketing management software, help desk software and customer feedback software, while Ameyo Contact Center can be utilized as a call recording software, digital voice logging system and call tracking software.
What are the key features of Zoho Desk and Ameyo Contact Center?
Key features of Zoho Desk include ticket management, multi channel support, automations and workflows, knowledge base, customer self service portal, sla management, while Ameyo Contact Center offers features, such as omnichannel support, automatic call distribution (acd), interactive voice response (ivr), predictive dialer.
Do Zoho Desk and Ameyo Contact Center offer a free trial?
Zoho Desk provides a free trial, while Ameyo Contact Center doesn’t offer free trial.
Zoho Desk
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