Best Free & Open Source Customer Engagement Software

Hiver is a Gmail-based multi-channel helpdesk that helps you engage with customers and provide the support they need efficiently. Some of its notable features include email management, live chat, automation, analytics, and seamless integrations. Read Hiver Reviews

Dialpad is a widely used client engagement software. The platform provides automation tools that make it easier for businesses to keep track of a range of customer engagement metrics by piping this information into CRM or CS platforms. It eliminates the requirement for frequent window switching. Businesses can speak with customers and potential customers without difficulty with Dialpad's customer interaction platform. Read Dialpad Reviews

Hubspot CRM is one of the best customer engagement software. CRM tools and marketing solutions from HubSpot can be effortlessly integrated. Through the whole customer journey, this connection aids in developing personalized customer experiences across channels. Businesses can utilize the information to produce experiences that put the customer first, such as customized emails and live chats. Read Hubspot CRM Reviews

Freshdesk is a simple-to-use customer engagement system. It enables businesses to deliver excellent customer service. A single customer timeline provided by Freshdesk highlights all the significant actions taken during previous encounters across the customer journey via numerous channels, including social media, email, and web portals. With Freshdesk, businesses can increase the effectiveness of customer support teams and generate better client experiences. Read Freshdesk Reviews

Freshchat is an advanced solution of messaging i.e. live chat. Also having intelligent features like campaigns, sales bot, self-service, routing, quick response to visitors, etc Read Freshchat Reviews

Olark is a complete live chat application and client engagement platform that assists businesses in developing relationships with customers. Businesses can conveniently engage their audience, respond to their inquiries, and solicit feedback. It makes sorting customer information easier. Businesses can utilize customer feedback to improve their goods and services. Read Olark Reviews

The customer support tools on Zendesk, a renowned omnichannel engagement platform, are its best-known features. It enables a customer to speak with several agents throughout each chat session. Each time the chat changes to a different agent, this initiates a fresh engagement.  The customer support software Zendesk includes a variety of features to improve customer satisfaction while optimizing procedures. Read Zendesk Reviews

This is Free Customer Engagement Software

LeadSquared is a complete customer acquisition platform for businesses. It combines the features offered by both CRMs as well as Marketing Automation software, and thus brings your Sales and Marketing teams on the same page. Read LeadSquared Reviews

This is Free Customer Engagement Software

Feedify gives you the divergent tool for customer engagement software for your website. Which is integrated with web push notification, customer feedback across the channel, exit intent and drip campaigns with powerful customer analytics. Learn more about Feedify

This is Free Customer Engagement Software

Creatio is the global supplier of no-code platform for industry workflows automation and CRM. Creatio’s customers enjoy the freedom to own their automation. Freedom is provided through unlimited customization, the ability to build apps without a line of code and a universe of ready-to-use templates and connectors. Read Creatio Reviews

This is Free Customer Engagement Software

Sales IQ is a hassle free live chat software re imagined for business growth. This Live chat software which increase sales, improve customer service and play analytics rolled into one platform. Read Zoho SalesIQ Reviews

This is Free Customer Engagement Software

Survaider is a SaaS-based Customer Experience Management solution which helps brands to measure, understand, and improve customer experience. It aggregates customer opinions from all available channels like direct feedback, social media, review websites, CRM, helpdesk and helps businesses in measuring loyalty and satisfaction scores to improve their service quality. Read Survaider Reviews

This is Free Customer Engagement Software

Manage your sales & shop from a smartphone or tablet — acquire, retain and engage your customers, increase their average spend, manage inventory and visualize sales analytics. Read Loyverse POS Reviews

This is Free Customer Engagement Software

Landbot, the conversational website builder, allows companies to capture leads on their website, intelligently qualify them and send them to the Marketing tools they already use, not a single line of code required. Read Landbot Reviews

This is Free Customer Engagement Software

WebEngage is one of the best customer engagement platforms. It assists businesses in sending emails and notifications while automating communication throughout a user's lifecycle. Using real-time measurements and consumer interactions, WebEngage enables users to quickly develop compelling custom journeys, optimize them, and improve automated campaigns across channels. It also encourages automated marketing communications. Read WebEngage Reviews

This is Open Source Customer Engagement Software

Start your customer journey mapping with UXpressia. Design user experience, analyze touch points in multi channel interactions and share journeys online. Uxpressia is a powerful customer experience mapping tool. Learn more about Uxpressia

This is Free Customer Engagement Software

eBSEG offers banks an omnichannel banking solution with a unified customer experience. A transaction can be initiated on mobile and completed on another banking channel, such as a tablet or ATM. Learn more about eBSEG Digital Banking

This is Free and Open Source Customer Engagement Software

Suntech Business Solutions is leading software solution provider for the jewelry and diamond industry specifically with more than 300 clients in 20+ countries. Offline modules help your remote branches to operate seamlessly, even if Internet connection failed and update to the remote server once connections are established. Learn more about SunFacet

This is Free Customer Engagement Software

Walmoo provides simple to use tools for small and medium retail business to launch their own custom loyalty programs & campaigns in minutes. All you need is an internet connection, the smartphone with Walmoo mTerminal app and customer cards.We empower small retail business! Learn more about Walmoo

This is Free Customer Engagement Software

Cratio Offers Risk-Free CRM Software Deal With Customization, Dedicated Support & 100% Success Guarantee. We Provide Online Cloud & Mobile CRM Software for B2B, Real Estate, Education, Financial Services, Travel, Tours, Hotels & Health Care Industries. Read Cratio CRM Reviews

This is Free Customer Engagement Software

Multi-channel customer communication software with live chat, chatbots, knowledge base, auto-invitations, integrations with Facebook, Viber, Telegram, offline messaging, employee-to-employee transferring, group chats, and mobile apps. Learn more about Chaport

This is Free and Open Source Customer Engagement Software

The customer engagement solution from Intercom establishes a direct line of communication with consumers via app, website, or product—wherever and whenever businesses have their attention. Every team and function is connected through Intercom, enabling them to provide innovative, impactful customer experiences that expand the company. It enables companies to use messaging, personalization, and customer data to offer superior and distinctive services. Read Intercom Reviews

This is Free and Open Source Customer Engagement Software

COMARCH is the solution of customer engagement solution. Seamlessly provide gamification marketing solution. Designed for the retail, transport, manufacturing, finance etc firm to manage their end-to-end solution. Also integrated with social media to get the feedback and suggestion. Learn more about Comarch Loyalty Solutions

This is Open Source Customer Engagement Software

Ozonetel is an industry leader within the Customer Experience space. Ozonetel’s cloud telephony solution helps businesses manage all conversations across voice, chat, SMS, social media & WhatsApp in one place. Read Ozonetel CloudAgent Reviews

This is Free Customer Engagement Software

With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. It's customizable, convenient to use, and doesn't cost you a fortune. Part of Zoho's 45+strong suite of business software. Read Zoho Desk Reviews

This is Free Customer Engagement Software