Are you struggling to find the perfect Help Desk Software that aligns with your complex demands? Our curated list of top-tier solutions offers personalization to meet your unique needs. Additionally, we've created a comprehensive comparison of Freshdesk vs. AzureDesk all in one place to simplify your decision-making process. Freshdesk is rated 4.5 while AzureDesk is rated 4.8.
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List of All Help Desk Software
SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.
Plans and Pricing
Compare pricing of Freshdesk vs AzureDesk with the following detailed pricing plan info. Freshdesk comes in 4 packages: Free, Growth, Pro, Enterprise. On the other hand, AzureDesk comes in 1 packages: Price per agent per month.
- Free Plan
- Free Trial
- Free Plan
- Free Trial
Features
Compare between Freshdesk and AzureDesk based on their key features and functionalities to pick the right one for your business.
- Collaboration
- Alerts/escalation
- Online Activation
- Billing & Invoicing
- Custom Ticket Fields
- Time Tracking
- Custom Roles
- Dashboard
- Canned Responses
- Custom Email Server
- Mobile App
- Knowledge Base
- Social Media Integration
- Customer Feedback
- Live Chat System
- Collaboration
- Alerts/escalation
- Online Activation
- Billing & Invoicing
- Custom Ticket Fields
- Time Tracking
- Custom Roles
- Dashboard
- Canned Responses
- Custom Email Server
- Mobile App
- Knowledge Base
- Social Media Integration
- Customer Feedback
- Live Chat System
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of Freshdesk and AzureDesk for better insights.
Awards
Freshdesk and AzureDesk have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.
User Reviews
Based on all the user reviews and ratings received by Freshdesk and AzureDesk in Help Desk Software category, we've provided an average user rating for each software below. Freshdesk has 26 reviews while AzureDesk has 6 reviews
Pros
Freshdesk has completely changed the way we manage our support queries.
Posted by - Anmol
Pros
Features provided by Freshdesk are satisfying and reliable. You can avail better ideas about resolving issues.
Posted by - Iqra Khadim
Cons
The text "none" does not contain any grammatical errors.
Posted by - Nitesh
Cons
Some more detailed services are confusing to users. Some features have the same meaning but are represented differently.
Posted by - Jemin
No reviews yet. Be the first to review
Write a ReviewSpecifications
Check out the specifications of Freshdesk and AzureDesk. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Video
To gain a better understanding of how these Freshdesk and AzureDesk work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Freshdesk and AzureDesk and learn how they operate. Explore the company name, its location, and more!
AzureDesk Inc
Mumbai
Alternatives
FAQs
Which mobile platforms do Freshdesk and AzureDesk support?
Freshdesk supports Android and IOS, while AzureDesk supports IOS.
Freshdesk and AzureDesk cater to which types of businesses?
Freshdesk is suitable for Startups, Enterprises, SMBs & Freelancer, whereas AzureDesk is suitable for Startups, Enterprises & SMBs.
Do Freshdesk and AzureDesk offer a free trial?
Yes, Freshdesk and AzureDesk provide a free trial to its users.
What level of customer support can I expect from Freshdesk and AzureDesk?
Freshdesk provides customer support over various channels including phone, email, live support and tickets, and AzureDesk provides customer support over phone, email, live support and more.
Which is the better option between Freshdesk and AzureDesk?
This depends on various factors, such as your requirements, costs, integrations, customer support, and more. However, based on customer ratings, Freshdesk has an advantage over AzureDesk.
Freshdesk
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