In search of the ideal Help Desk Software that caters to your unique needs? As a savvy buyer, you're likely interested in user ratings, pricing, customer support, languages supported, features, and more. We've created a comprehensive comparison of Web Help Desk versus ManageEngine ServiceDesk Plus. To get better insight, here’s how users have rated these products. Web Help Desk is rated 4.0 while ManageEngine ServiceDesk Plus is rated 4.8.
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SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.
Plans and Pricing
Compare pricing of Web Help Desk vs ManageEngine ServiceDesk Plus with the following detailed pricing plan info. Web Help Desk has not provided information about its pricing. On the other hand, ManageEngine ServiceDesk Plus comes in 3 packages: Standard Edition, Professional Edition, Enterprise Edition.
Some vendors offer only custom pricing based on specific customer needs. This is because every client's requirements vary greatly- influencing the final cost. For accurate pricing, reach out to the vendor directly for personalized quotes.
- Free Plan
- Free Trial
- Free Plan
- Free Trial
Features
Compare between Web Help Desk and ManageEngine ServiceDesk Plus based on their key features and functionalities to pick the right one for your business.
- Contract Management
- Automated Workflows
- Task Management
- Problem Management
- Time Tracking
- Multi Site Support
- Known Issue Management
- Customizable Dashboards
- Incident Management
- Mobile Access
- Asset Management
- Customer Database
- Ticket Management
- Reporting And Analytics
- Sla Management
- Contract Management
- Automated Workflows
- Task Management
- Problem Management
- Time Tracking
- Multi Site Support
- Known Issue Management
- Customizable Dashboards
- Incident Management
- Mobile Access
- Asset Management
- Customer Database
- Ticket Management
- Reporting And Analytics
- Sla Management
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of Web Help Desk and ManageEngine ServiceDesk Plus for better insights.
Awards
Web Help Desk and ManageEngine ServiceDesk Plus have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.
User Reviews
Based on all the user reviews and ratings received by Web Help Desk and ManageEngine ServiceDesk Plus in Help Desk Software category, we've provided an average user rating for each software below. Web Help Desk has 1 review while ManageEngine ServiceDesk Plus has 5 reviews
Pros
The biggest advantage of this software is its ease of operation despite the complex module. Anyone, after a little training, can gain mastery over this software. It will automate all your basic to advanced functions.
Posted by - Izabela
Cons
Comes only with iOS mobile app support. All others will be disappointed. An Android version is highly recommended.
Posted by - Izabela
Pros
Just awesome.
Posted by - Mudit Mishra
Cons
I didnt find that.
Posted by - Mudit Mishra
Specifications
Check out the specifications of Web Help Desk and ManageEngine ServiceDesk Plus. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Integration
Check out the specifications of Web Help Desk and ManageEngine ServiceDesk Plus. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
(Not Provided by Vendor)
Video
To gain a better understanding of how these Web Help Desk and ManageEngine ServiceDesk Plus work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Web Help Desk and ManageEngine ServiceDesk Plus and learn how they operate. Explore the company name, its location, and more!
SolarWinds Worldwide LLC.
Austin
Alternatives
FAQs
Do Web Help Desk and ManageEngine ServiceDesk Plus offer a free trial?
Yes, Web Help Desk and ManageEngine ServiceDesk Plus provide a free trial to its users.
What are the key features of Web Help Desk and ManageEngine ServiceDesk Plus?
Key features of Web Help Desk include ticket management, asset management, knowledge base, sla management, email integration, reporting and analytics, while ManageEngine ServiceDesk Plus offers features, such as incident management, service catalog, self service portal, knowledge base.
Which is the better option between Web Help Desk and ManageEngine ServiceDesk Plus?
This depends on various factors, such as your requirements, costs, integrations, customer support, and more. However, based on customer ratings, ManageEngine ServiceDesk Plus has an advantage over Web Help Desk.
Web Help Desk and ManageEngine ServiceDesk Plus cater to which types of businesses?
Web Help Desk is suitable for Startups, SMBs & Mid-Market, whereas ManageEngine ServiceDesk Plus is suitable for Startups, Enterprises, SMBs & Freelancer.
For what other purposes can Web Help Desk and ManageEngine ServiceDesk Plus be used?
Apart from being a Help Desk software, Web Help Desk can be used as a help desk software, complaint management system, change management tools and customer service software, while ManageEngine ServiceDesk Plus can be utilized as a ticketing management software, asset management software and service desk management software.
ManageEngine ServiceDesk Plus
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