Are you struggling to find the perfect Help Desk Software that aligns with your complex demands? Our curated list of top-tier solutions offers personalization to meet your unique needs. Additionally, we've created a comprehensive comparison of Web Help Desk vs. ManageEngine ServiceDesk Plus all in one place to simplify your decision-making process. Web Help Desk is rated 4.0 while ManageEngine ServiceDesk Plus is rated 4.8.
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Compare pricing of Web Help Desk vs ManageEngine ServiceDesk Plus with the following detailed pricing plan info. Web Help Desk has not provided information about its pricing. On the other hand, ManageEngine ServiceDesk Plus comes in 3 packages: Standard Edition, Professional Edition, Enterprise Edition.
Take a look at the below screenshots and seamlessly compare the user interface of Web Help Desk and ManageEngine ServiceDesk Plus for better insights.
Web Help Desk and ManageEngine ServiceDesk Plus have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.
Below is the comparison of the starting price and payment method of Web Help Desk and ManageEngine ServiceDesk Plus. Information related to the payment plans of Web Help Desk is unavailable. Whereas, ManageEngine ServiceDesk Plus provides Technician/Month payment plans. Web Help Desk provides a free trial whereas, ManageEngine ServiceDesk Plus does not provide a free trial.
Free Trial
SAAS
Free Trial
Monthly
Yearly
Free Trial
Monthly
Yearly
Compare between Web Help Desk and ManageEngine ServiceDesk Plus based on their key features and functionalities to pick the right one for your business.
Customer DataBase
Self Service Portal
Alerts/Escalation
Automated Routing
Contract Management
Inbox Queue Management
Incident Management
Known Issue Management
Service Desk (ITIL ITSM)
Ticket Management
Asset Management
Document Management
Email Integration
Project Management
Customer DataBase
Online Activation
Social Media Integration
Self Service Portal
Billing & Invoicing
Surveys & Feedback
Remote Desktop Control
Remote Access
Screen Sharing
Dashboard
File sharing
Real Time Chat
Session Recording
Session Transfer
Compare how Web Help Desk stacks up against ManageEngine ServiceDesk Plus in terms of ratings and user experience. Select the Help Desk software that perfectly aligns with your business requirements.
Based on all the user reviews and ratings received by Web Help Desk and ManageEngine ServiceDesk Plus in Help Desk Software category, we've provided an average user rating for each software below. Web Help Desk has 1 review while ManageEngine ServiceDesk Plus has 5 reviews
Good user-interface
Pros
The biggest advantage of this software is its ease of operation despite the complex module. Anyone after a little training can gain mastery over this software. It will automate all your basis to advanced functions.
Cons
Comes only with IOS mobile app support. All other will be disappointed. An Android version is highly recommended.
I used this for a good time, it's best
Pros
Just awesome
Cons
I didn't find that
Secure and Fantastic Support
Pros
When I have to be away but a client needs a file right away, being able to access my computer from anywhere has been a life saver. It's fast and easy to use and has saved me a lot of headache.
Cons
Individual passwords on each computer for increased security. Easy and fast to setup.
Deployment is a crucial factor to consider while buying Help Desk Software. Web Help Desk is available on Web App desktop platforms and IOS mobile platforms. ManageEngine ServiceDesk Plus is available on Windows, Linux, MacOs desktop platforms and Android, IOS mobile platforms.
Web App
IOS
Windows
MacOs
IOS
Android
(Not Provided by Vendor)
The quality and timeliness of support are important parameters when comparing Web Help Desk with ManageEngine ServiceDesk Plus. Web Help Desk offers Email to its customers, while ManageEngine ServiceDesk Plus provides Email, Phone, Live Support, Training and Tickets.
phone
live support
tickets
training
phone
live support
tickets
Web Help Desk and ManageEngine ServiceDesk Plus are supported in the following languages.
(Not Provided by Vendor)
Arabic
Chinese
Croatian
Czech
Danish
Dutch
English
French
German
Hebrew
Hungarian
Icelandic
Italian
Japanese
Korean
Norwegian
Polish
Portuguese
Russian
Serbian
Slovenian
Spanish
Swedish
Turkish
Vietnamese
Welsh
Dutch
English
French
German
Italian
Japanese
Korean
Portuguese
Spanish
Turkish
The target customer base of Web Help Desk vs ManageEngine ServiceDesk Plus is mentioned below. Check which software fits your business requirements perfectly.
Startups
SMBs
Agencies
Startups
Enterprises
SMBs
Freelancer
(Not Provided by Vendor)
Find out which tools Web Help Desk and ManageEngine ServiceDesk Plus integrate with and make the right choice. Get the Help Desk software that connects with your preferred apps for best results!
(Not Provided by Vendor)
TeamViewer
Zoho Cliq
Zoho Voice
Zoho Flow
Confluence extension
Microsoft
zendesk
freshdesk
freshservice
JIRA
onelogin
okta
Azure AD
Keycloak
G Suite
Jamf
To gain a better understanding of how these Web Help Desk and ManageEngine ServiceDesk Plus work, you can check out the videos below. Browse through the videos and make the right choice.
Get insight into the company details Web Help Desk and ManageEngine ServiceDesk Plus and learn how they operate. Explore the company name, its location, and more!
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