Top CRM Software in India

  • SoulCRM by: RapidOps Solutions Pvt. Ltd.

    SoulCRM is incredibly simple and efficient web based software specifically designed for Indian businesses, It's a complete business solution that connects your business across marketing, sales and customer support departments.

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  • Kreato CRM by: Navrita Software Private Limited

    Kreato is online CRM solution provided from India for small and medium business & can be subscribed on a monthly or an annual basis. It is hosted at Microsoft Azure, one of the world largest & secured Cloud Data Center.

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  • Workbooks by: WorkBooks

    Workbooks is one of the best CRM tools for Indian business. It is easy to use, affordable and best online CRM software. It won CRM software of the Year 2014 & 2013. 

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  • Zoho CRM by: Zoho Corporation Pvt. Ltd.

    Zoho CRM Application gives you a 360-degree view of your complete sales cycle and pipeline. It also has a open source version. 

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  • spotCRM by: Accusol Technologies Pvt. Ltd.

    spotCRM, a Customer Relationship Management (CRM) solution to business organizations who want to widen their customer base and increase business revenues. spotCRM is one of the powerful CRM solutions, which gives user 360 degree view of customers so that you can shape your marketing strategies to entice more clients.

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  • Winds CRM by: Winds Business Solutions

    Winds is a web based CRM Software. It is equipped with the important features required in various business verticals be it manufacturing and service industry for India. It has features like online customer relation management, lead management, quotation management and many other.

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  • SugarCRM by: SugarCRM

    SugarCRM is a open source CRM trusted by millions worldwide. SugarCRM gives every user from sales, marketing, or support - the power to create extraordinary customer relationships.

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  • Oracle CRM by: Oracle Corporation

    Oracle CRM is a customer management application developed by Oracle Corporation. Oracle CRM system includes Oracle and Peoplesoft products but leads with Siebel CRM and CRM software on Demand.

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  • Sales Cloud by: Sales Force Inc.

    Sales Cloud software is one of the best Sales Force automation software. From the small business to the large enterprise, sales force have CRM solutions to help sales reps everywhere, Users can manage leads, contacts, accounts, and critical business information. Sales Cloud connects the next generation of apps, devices, and customers.

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  • Zeta CRM by: Zeta Softwares

    Zeta CRM is robust customer relationship management software with one of the shortest implementation time of any CRM softwares available in the market. It will help any small to medium sized business increase revenue by creating long-lasting customer relationships.

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  • B-Square CRM by: B-Square Solutions (P) Ltd.

    B-Square customer relationship management tool, web based CRM Software is comprehensive solution that enables an organization in development by maintaining the data of the customers most efficiently while capturing all pre sale and post sale force interactions of the customer.

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  • ImpelCRM by: PK4 Software Technologies Pvt. Ltd.

    When CRM system is not enough and ERP is too much, Impel is the answer. Impel helps companies put their customers at the center of their business operations. Software enables everyone from sales executives to finance guys to spend less time on data management and more time on customer-focused tasks.

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  • Vtiger by: Vtiger

    Vtiger is a one of the best web based CRM software for small & medium business of India and startups with built-in features of email marketing, activity and project management & much more. Online CRM software can also act as a mobile CRM & the downloadable version can be used as a Free CRM. 

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  • RNT Softech by: RNT International Pvt. Ltd.

    The online CRM software solutions offered by RNT Softech being completely web based, it is easily accessible for use on anytime any where basis without any specific need for special hardware installation neither any software on the client's existing system. It is also called called web-based CRM software or cloud based CRM solutions.

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  • Saleswah CRM++ by: Anwesha CRM Pvt Ltd

    Saleswah CRM application helps grow sales for small businesses around the world, by growing a healthy sales pipeline and turning the sales leads to customers.

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Guide to Evaluating CRM Software Demonstrations

What is Customer Relationship Management (CRM) Software?

The key Focus of CRM Software is to enhance the quality of the relationship between an organization and its customers, along with empowering sales and managing workload of sales team with efficiency and easiness. These techniques are improved through the storage and organization of customer data, and in addition sales leads and marketing data.

One of the key benefits of CRMS is to merge all client information into one easily accessible client interface, removing the requirement for independent spreadsheets, documents and different tools for business of India. This gives a solitary view of the whole client life-cycle, from fundamental personal information to recorded communications with staff. CRM tools are not just used to stay informed about client communications, but also those of vendors, partners and suppliers.

CRM applications mainly incorporate tools that allows users to track emails and log calls, attach dates and records, stay informed of services delivered and undelivered services, oversees leads captures and follow-ups and categorize issues and potentialities. Many customer relationship management software now provide features that consider performance and productivity monitoring.Also, For smaller team free CRM tools are also a available.

Key Modules of CRM Software

  1. Sales Force Automation
  2. Lead Management
  3. Opportunity Management
  4. Contact Management
  5. Task Management
  6. Sales Forecasting
  7. Campaign Management
  8. Invoice Management
  9. Social CRM
  10. CRM & Sales Reports
  11. Mobile Edition
  12. Cloud / On-Demand (SaaS)

Features of Customer Relation Management Software

Although customer relation management or CRM nowadays have become pile on bells and whistles to attract customers, the fact is there are some core features that lead to have real time impact on businesses. So, it is highly important to keep in the mind some essential features of this tool before finalising it for the business.

  1. Simple & easy integration: It is always advisable to have CRM with easy and simple integration process as it will not make any sense to have the tool if one cannot use it. Difficulty in integrating and using the tools leads to de-motivation of the users and lead to no-where in such terms
  2. Remote Access:It is a must to have remote access to the data stored in CRM software as it is no use if it can be accessed only in office. Data must be accessible in all forms and from all locations. There is another brand new usage of remote access of data. 24/7 availability is the key factor of success nowadays and thus to ensure this, one needs remote access of any data through CRM.
  3. Mobile Access: With mobile access it is meant that one can able to see data through their hand-held devices. People now travelling around to the world to make their business go global needs such an useful software to work with their walk and get in business anytime and anywhere.
  4. Strong Multi-channel Support: CRM software must have this feature to strengthen the mobile access of the data or documents. Such features enable mobile usage of the software and make workflow smoother and easier. With strong multi-channel support, CRM enable the work go smoother and ensure better results for the business.
  5. Integrated Analytics: It is equally essential to understand the data and analyse on it accordingly. So, along with data collection, it is important to have the access to the decision-making analytics tools as well.
  6. Campaign & data Management: The CRM software must have the campaign as well as data management tool. This will enable any and every business to have a watch on the entire work flow along with managing multiple data list.
  7. Flexible and Customization: There is a CRM aphorism that each CRM has s special touch – meaning customization in itself. Customizations lead to fulfilling the exact requirement of the business and fetch in valuable results.
  8. Lead generation along with follow-up tracking:It is not advisable to depend solely on the sales but have CRM developed to create leads and have a follow-up function attached to it. Such tools can always help business grow and fetch in more fruitful results through its operations.

Customer Relation Management Software – Benefits & Uses

To grow business in a smart and different way and reach to the world, CRM – Customer Relation Management software could be one of the keys. Once a luxury meant for large companies, the customer relation management (CRM) software has now become one of the most critical components for a successful business setup.

The focal point of CRM software is to enrich the qualitative aspect of the business by enhancing the relation between the business body and its clients. This sort of software enables business to strengthen the sales team by managing their workload with efficiency and smoothness. Further, these given techniques are upgraded through storage method and by organizing the customer data. In addition, through sales leads and marketing data.

Another major benefit of using CRM software is that one gets a consolidated data. Customer Relation Management software can merge all possible information provided by customers in one straightforwardly accessible client interface. This way CRM software removes the requirement of separate spreadsheets, documents files and other tools used in businesses. Thus, such consolidated interface helps get a solitary view of the complete life-cycle of client’s work starting from the fundamental information to various communications with employees. Various CRM tools and software are used to keep selves informed about the vendors, suppliers and other partners along with client’s communication details and other aspects.

This new-age technology called CRM software primarily incorporate the tools that makes the users track various emails and logs; it is also used to used attach data and records. CRM help business stay informed of the services that are delivered or undelivered. It also helps oversee leads and capture the work flow and follow-up accordingly, follow-up and categorise all issues as per their potentialities.

The latest developed CRM software also provides some features which considers the performance as well as the productivity of the business. However, use of such tools are subject to technical knowledge but such technical advancements have helped businesses reach a new height.

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