Best Hosted PBX System
Best hosted PBX systems are From Exotel, MyOperator, Dialr360, Hosted Phone, and Nextiva. These hosted PBX solutions offer excellent durability and reliability to businesses.
No Cost Personal Advisor
List of 20 Best Hosted PBX System
Contenders | 2024
#WorkFromAnywhere
Dialpad is a hosted PBX system that transforms how you communicate with your clients. It is a reliable and smart solution that helps you set up a new team and new numbers in minutes. It can be integrated with many other applications and is compatible with Google Workspace, Salesforce, Zendesk, and more. Read Dialpad Reviews
Explore various Dialpad features, compare the pricing plans, and unlock the potential of seamless operations by selecting the right software for your business.
Features
View all Dialpad Features- SIP Trunking
- Voice & Data Integration
- Predictive Dialer
- Call Recording
- Call Center
- Audio / Video Conferencing
- Real-time assist
- IVR / Voice Recognition
Pricing
Dialpad Caters to
- StartUps
- SMBs
- Agencies
- Enterprises
Category Champions | 2024
The Virtual Phone System for Super Efficient Teams
CallHippo is a powerful hosted PBX phone system that assists businesses in automating workflow, boosting productivity, monitoring team performance, and reducing communication costs. With its comprehensive features like power dialer, click-to-dial, smart calling routing, live call monitoring, and more, it is ideal for sales, support, call center, and BPO teams. Read CallHippo Reviews
Explore various CallHippo features, compare the pricing plans, and unlock the potential of seamless operations by selecting the right software for your business.
Features
View all CallHippo Features- IVR System
- Contact History
- Call Management
- Data import and Synchronization
- Call Hold
- Incoming SMS
- Desktop Notifications
- Call Barging
Pricing
CallHippo Caters to
- StartUps
- SMBs
- Agencies
- Enterprises
Emergents | 2024
The Virtual Phone System for efficient teams
DialerHQ allows you to work hassle-free from anywhere by keeping your personal and business calls separate. It is a fully-featured intelligent phone system that offers global number selection, high-quality calling, international texting, calling, call forwarding, and more. Its seamless setup and user-friendly app make it the ideal software for business calls. Read DialerHQ Reviews
Explore various DialerHQ features, compare the pricing plans, and unlock the potential of seamless operations by selecting the right software for your business.
Features
View all DialerHQ Features- Data import and Synchronization
- Call Scripting
- Sticky Agent
- Forward to Phone
- Toll Free Number
- IVR System
- Auto-Dialer
- Call Center Management
DialerHQ Caters to
- StartUps
- SMBs
- Agencies
- Enterprises
Category Champions | 2024
Software by Servetel Communications
Servetel is the leading cloud telephony service provider in India that facilitates you with cloud telephony solutions for all your business needs. We spark your business communication with our economical, innovative and handy cloud solutions. Read Servetel Reviews
Explore various Servetel features, compare the pricing plans, and unlock the potential of seamless operations by selecting the right software for your business.
Features
View all Servetel Features- Call Center
- Virtual Call Center
- Multiuser Login & Role-based access control
- Customisable Welcome Greeting
- Multiple Extension
- Call Hold Music
- Call Logging
- Call Barging
Servetel Caters to
- StartUps
- SMBs
- Agencies
- Enterprises
Contenders | 2024
Solutions by Nextiva
Nextiva is a smart hosted PBX phone system to help you maintain your business connections with an easy and affordable setup. Nextiva offers various services like call routing, call logging, call recording, call management, IVR/voice recognition, and virtual extensions to improve the efficiency of your calling teams. Read Nextiva Reviews
Explore various Nextiva features, compare the pricing plans, and unlock the potential of seamless operations by selecting the right software for your business.
Features
View all Nextiva Features- Call Recording
- Call List Management
- Call Logging
- Employee Directory
- Video Call Recording
- Call Management
- IVR / Voice Recognition
- Mobile Access
Pricing
Office
$ 20
Per Month
Contact Center
$ 50
Per Month
Nextiva Caters to
- StartUps
- SMBs
- Agencies
- Enterprises
Contenders | 2024
Solutions by RingCentral, Inc
RingCentral is a cost-effective, server-based calling solution that provides an all-in-one platform for customer service. Its hosted PBX services for video, meetings, and phones make it the ideal business phone system for businesses. RingCentral is an affordable, easy-to-set-up provider that can be used anywhere, anytime, on any device. Read RingCentral Reviews
Explore various RingCentral features, compare the pricing plans, and unlock the potential of seamless operations by selecting the right software for your business.
Features
View all RingCentral Features- Virtual Call Center
- Call Routing
- Video Call Recording
- Audio / Video Conferencing
- Call Parking
- SIP Trunking
- Ring Groups
- International Numbers
Pricing
Core
$ 30
User/Month
Advanced
$ 35
User/Month
Ultra
$ 45
User/Month
RingCentral Caters to
- StartUps
- SMBs
- Agencies
- Enterprises
Contenders | 2024
Solutions by Vonage
Vonage is an intelligent hosted PBX system that offers simple, secure, reliable, and effective business communication tools. It is a feature-packed software that empowers business communications by allowing you to make phone calls, video calls, team messaging, etc., and to use your work number on your mobile number. Read Vonage Reviews
Explore various Vonage features, compare the pricing plans, and unlock the potential of seamless operations by selecting the right software for your business.
Features
View all Vonage Features- Scheduled Recording
- Employee Directory
- Multi-Channel Collection
- Outbound Call Center
- Progressive Dialer
- Manual Dialer
- Call Scripting
- Video Call Recording
Pricing
Mobile
$ 20
Per Month
Premium
$ 30
Per Month
Advanced
$ 40
Per Month
Vonage Caters to
- StartUps
- SMBs
- Agencies
- Enterprises
Emergents | 2024
Leading Context-Aware Customer Engagement Platform
Exotel is one of the best-hosted PBX solutions for remote sales and support teams. It lets you scale call capacity at will or while facing a sudden spike in call volume and is flexible enough to be integrated with technology. The system also offers extensive reporting for in-depth understanding. Read Exotel Reviews
Explore various Exotel features, compare the pricing plans, and unlock the potential of seamless operations by selecting the right software for your business.
Features
View all Exotel Features- Smart DID Routing
- Lead Capture
- Live Chat
- Custom Sender ID
- Toll Free Number
- Contact center analytics
- Auto-Dialer
- Campaign Management
Pricing
Dabbler
$ 139
Per 3 Months
Believer
$ 278
Per 12 Months
Influencer
$ 687
Per 12 Months
Exotel Caters to
- StartUps
- SMBs
- Agencies
- Enterprises
Emergents | 2024
Do clandestine call monitoring
With features like call spy, call whisper, and presence monitoring, GoToConnect is likely to offer you the most competent call monitoring facility. The powerful AI and automation of this call monitoring software make every task reliable. Learn more about GoToConnect
Explore various GoToConnect features, compare the pricing plans, and unlock the potential of seamless operations by selecting the right software for your business.
Pricing
Basic
$ 20
User/Month
GoToConnect Caters to
- StartUps
- SMBs
- Agencies
- Enterprises
Emergents | 2024
Solutions by Verizon Connect
Verizon Connect is a fleet management software for easily tracking and managing your business operations. It provides a range of tools to help businesses boost productivity and profitability. Verizon Connect offers a comprehensive solution for streamlining processes, reducing costs, and improving operational efficiency. Learn more about Verizon Connect
Explore various Verizon Connect features, compare the pricing plans, and unlock the potential of seamless operations by selecting the right software for your business.
Features
View all Verizon Connect Features- Hourly billing
- Location Tracking
- Multi-Location
- Resource Scheduling
- Time Clock
- Reports
- Dispatch Management
- Driver Management
Verizon Connect Caters to
- StartUps
- SMBs
- Agencies
- Enterprises
Contenders | 2024
Solutions by 8x8, Inc
8x8 Virtual Office offers a comprehensive range of hosted PBX services to help businesses streamline their communications. The platform is a unified solution that empowers employees with an AI-powered contact center with multiple functionalities like business calling, video meetings, team chats, and other communication APIs to engage customers on their terms. Read 8x8 Virtual Office Reviews
Explore various 8x8 Virtual Office features, compare the pricing plans, and unlock the potential of seamless operations by selecting the right software for your business.
Features
View all 8x8 Virtual Office Features- Employee Directory
- Chat / Messaging
- Document Management
- Virtual Call Center
- Call Transfer
- Web Conferencing
- Version Control
- Call Routing
Pricing
Basic
$ 20
User/Month
8x8 Virtual Office Caters to
- StartUps
- SMBs
- Agencies
- Enterprises
Contenders | 2024
Solutions by Five9
Five9 is a simple yet powerful cloud contact center for redefining your customer experience. The hosted PBX solutions help you achieve tangible business results by enabling you to engage with your customers on their preferred networking platform, streamlining your operations, and offering the power of AI and automation. Read Five9 Reviews
Explore various Five9 features, compare the pricing plans, and unlock the potential of seamless operations by selecting the right software for your business.
Features
View all Five9 Features- Call Recording
- Campaign Specific Caller ID
- Call Monitoring
- Call Transfer
- FTC Compliance
- Campaign Management
- Lead Capture
- Lead Management
Five9 Caters to
- StartUps
- SMBs
- Agencies
- Enterprises
Category Champions | 2024
Experience mobile-first cloud telephony
MyOperator is one of the leading hosted PBX services that offer a complete solution to streamline end-to-end business communication. Its seamless cloud call center setup can be scaled within minutes. With its multi-level IVR, call distribution, and auto-dialer functionality, you can easily revamp the calling process for smoother and faster call center operations. Read MyOperator Reviews
Explore various MyOperator features, compare the pricing plans, and unlock the potential of seamless operations by selecting the right software for your business.
Features
View all MyOperator Features- Call Hold
- Multiuser Login & Role-based access control
- IVR and Dial Groups
- Call Routing
- Call Center Management
- Campaign Tracking
- Customisable Welcome Greeting
- Mobile Access
Pricing
Office IVR System
$ 35
Per Month
Cloud Call Center - Desk
$ 69
Per Month
Cloud Call Center - Prime
$ 278
Per Month
MyOperator Caters to
- StartUps
- SMBs
- Agencies
- Enterprises
Contenders | 2024
Solutions by Ooma, Inc
Ooma is a business phone system specially designed for small businesses to help them cut down on phone bills. The hosted PBX solutions offer advanced features like HD audio, low international calling rates, free toll-free numbers, free local phone numbers, virtual fax, a virtual receptionist, a mobile app, and much more. Read Ooma Reviews
Explore various Ooma features, compare the pricing plans, and unlock the potential of seamless operations by selecting the right software for your business.
Features
View all Ooma Features- Virtual Call Center
- Virtual Extensions
- Employee Directory
- VoIP
- Encryption
- Inbound Reporting
- Call Management
- Outbound Reporting
Pricing
Basic
$ 100
Per Month
Ooma Caters to
- StartUps
- SMBs
- Agencies
- Enterprises
Emergents | 2024
Solutions by LANtelligence
Mitel is a feature CCaaS software to help your business engage with customers the way they desire. It offers escalation management, queue management, IVR/ voice recognition, call center management, VoIP, etc. With its flexible pricing plans, this hosted PBX phone system is best suited for startups as well as large businesses. Learn more about Mitel
Explore various Mitel features, compare the pricing plans, and unlock the potential of seamless operations by selecting the right software for your business.
Features
View all Mitel Features- VoIP
- Queue Management
- Interactive Voice Response
- Call Center Management
- Call Management
- Call Reporting
- Contact Management
- IVR / Voice Recognition
Mitel Caters to
- StartUps
- SMBs
- Agencies
- Enterprises
Contenders | 2024
Communications Solution
3CX offers extraordinary hosted PBX services to accelerate your business growth. It is a highly affordable and scalable system that lets you pick up a phone number with the country code of your choice and provides international calling and texting using Wi-Fi or mobile data. Also includes inbuilt backup and restore features. Read 3CX Reviews
Explore various 3CX features, compare the pricing plans, and unlock the potential of seamless operations by selecting the right software for your business.
Features
View all 3CX Features- VoIP
- Real Time Reporting
- Automatic Call Distribution
- Encryption
- CRM
- Call Control
- Live Chat
- Virtual Extensions
Pricing
Standard FREE
$ 0
Up to 4SC
PRO Edition
$ 250
Starting from 4SC
Enterprise
$ 350
Starting from 4SC
3CX Caters to
- StartUps
- SMBs
- Agencies
- Enterprises
Contenders | 2024
Smart Cloud Communication Software for Businesses
The Real PBX is a smart cloud communication software that provides hosted PBX solutions for businesses. It offers voice calling services along with features like hosted IVR, call forwarding, call blast, call transfer, etc. It provides remote connectivity and free setup while helping you save up to 60% of traditional PBX bills. Read The Real PBX Reviews
Explore various The Real PBX features, compare the pricing plans, and unlock the potential of seamless operations by selecting the right software for your business.
Features
View all The Real PBX Features- Unlimited Concurrent Calls
- Call Center Management
- Billing & Invoicing
- Virtual Extensions
- Onboarding Coach
- Power Dialer
- Unattended Call Management
- Stand Alone Dialer
Pricing
US Toll Free Number starts at $9/month
$ 9
1 Toll Free Number
UK Toll Free Number starts at $15/month
$ 15
1 Toll Free Number
Australia Toll Free Number starts at $9/month
$ 9
1 Toll Free Number
The Real PBX Caters to
- StartUps
- SMBs
- Agencies
- Enterprises
Emergents | 2024
Solutions by Globalphone Corporation
Gphone offers feature-packed hosted PBX solutions for businesses to help them collaborate and communicate effectively. It helps save significantly on phone service costs and gives more control over incoming and outgoing calls. Gphone offers robust features at every level for both administrators and end users. Learn more about Gphone
Explore various Gphone features, compare the pricing plans, and unlock the potential of seamless operations by selecting the right software for your business.
Gphone Caters to
- StartUps
- SMBs
- Agencies
- Enterprises
Emergents | 2024
Solutions by Kakapo Systems Limited
Kakapo is a hosted PBX system designed for businesses of all sizes, from small startups to large enterprises. It is a robust and reliable solution for companies looking to improve their communications capabilities to enhance their customer experiences. This cloud-based system can be scaled easily and quickly as required. Learn more about Kakapo
Explore various Kakapo features, compare the pricing plans, and unlock the potential of seamless operations by selecting the right software for your business.
Kakapo Caters to
- StartUps
- SMBs
- Agencies
- Enterprises
Emergents | 2024
Solutions by VoipSwitch Inc
VoipSwitch is a unified communication platform that offers hosted PBX services for enterprise customers. It provides essential telephony and collaboration features like presence, video, conferencing, voice mail, group collaboration, call monitoring, IVR, HD audio calling, and messaging into a single solution. It makes communication possible by various means via multiple devices. Learn more about VoipSwitch
Explore various VoipSwitch features, compare the pricing plans, and unlock the potential of seamless operations by selecting the right software for your business.
VoipSwitch Caters to
- StartUps
- SMBs
- Agencies
- Enterprises
Are you sick and weary of dealing with the prices and restrictions of conventional phone systems? Do you wish to improve productivity and streamline company communication? Choose a hosted PBX system instead!
A cloud-based phone system known as a hosted PBX(Private Branch Exchange) system enables you to place and receive calls online.
But how do you pick the ideal hosted PBX phone system for your company when there are so many options? We can help with that! To present you with the best choices, our staff did a thorough analysis of the different hosted PBX systems.
The main aspects to think about when selecting a hosted PBX phone system, including cost, functionality, scalability, and customer service, will be covered in this blog. We'll also examine some of the top-rated hosted PBX systems available right now, giving you all the details you need to make a wise choice.
What Is A Hosted PBX System?
Knowing what a PBX is is useful for understanding hosted PBX. A private telephone network operated only within a company or organization is known as a private branch exchange or PBX.
Using various communication methods, such as VoIP, a PBX enables you to connect with individuals inside and outside the company. "on-premise" refers to a type of PBX that remains in the organization's physical location.
A hosted system is installed slightly differently than an on-premise PBX but offers the same functionality and services. Because it is cloud-based, there is no need for a physical system at the office, which lowers installation and maintenance.
Most phone calls and lines are operated online in this location, saving money on equipment and staff. Also, it allows your team to work remotely and utilize their corporate phone numbers from anywhere, releasing them from the restrictions of being bound to an office landline.
Even while it appears like a lot of labor, setting up a virtual PBX is really rather simple and easy. Legacy PBX systems are much more difficult to run because of their limited functionality and lack of documentation.
How Does A Hosted PBX System Work?
Three essential elements make up a virtual PBX: a VOIP phone, the internet, and the hosted PBX provider, to keep things straightforward. Once everything is configured, your phones will connect to the PBX server through the internet, and the connection will always be open for outgoing and incoming calls.
By using the hosted PBX, your voice communications make use of the present data network. The needs of the rest of the office for unified communications can be easily supported by business broadband. All of the key PBX features, such as call routing, recording, and conferencing, are available through the VoIP service.
Hosted systems let you utilize any SIP phone in place of a customized phone with your PBX for the best level of compatibility. Calls are established securely via the identical network that your computer uses.
The data is first sent over IP networks to the cloud PBX, which connects to expandable data centers. These servers route calls to PSTN (public switched telephone network) and other VoIP phone service companies.
To modify how your calls are managed, including enhanced call features, you only require the use of an online voice channel in your browser. Once you click "save," the changes are applied right away. The process is the same for smaller businesses and larger organizations. Plug your phones in and carry on working.
Who Uses Hosted PBX System?
Firms of all sizes are increasingly utilizing hosted PBX solutions. A hosted PBX system has various advantages for your business, regardless of whether you run a small business or a large corporation. Here, we'll see the different business models that employ hosted PBX systems and the perks they can provide.
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Startups
For startups, hosted PBX phone systems are the best option because it is cost-effective, adaptable, and expandable. They may enjoy all the perks of a traditional phone system without the high expenses and difficulty of using a hosted PBX solution. These may include functions facilitating communication and improving customer service, like call routing, voicemail, auto-attendants, etc.
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Call Centers
At call centers, productivity and effectiveness are everything. By offering capabilities like call recording, call monitoring, and queue management, a hosted PBX system can assist call centers in achieving both of these objectives. As a result, agents working at call centers can manage more calls, give better customer service, and address problems faster.
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Remote Employees
Many businesses now encourage remote work, and a hosted PBX solution can help these workers stay connected. Remote workers can place and receive calls utilizing a hosted PBX system from any location with an internet connection. As a result, they are still reachable by their coworkers and clients whether they work from their house, a coffee shop, or even another nation.
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Multiple Offices
If your company has many offices, a hosted PBX system can simplify communication and lower costs. A hosted PBX system can link all of your offices under a single unified phone system instead of having several phone systems in each location. This can facilitate voicemail management, conference call setup, call transfer between locations, and other services.
Benefits Of Hosted PBX Solutions
By providing cutting-edge capabilities, higher scalability, and lower prices, hosted PBX solutions have changed company communication. The following are some advantages of utilizing a hosted PBX system for your company:
-
Low Setup Costs
The fact that a hosted PBX system requires less upfront investment is one of its main benefits. To set up the system, you don't need to buy pricy gear or pay IT personnel. All you require is a subscription to the service and an internet connection. In the long run, this can save your company a ton of money.
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Low Operational Costs
As compared to conventional phone systems, hosted PBX services provide lower operating costs. There are no hidden or upgrade costs. There are no costly repairs to worry about. Also, you can save money on long-distance and international calls by using PBX hosted solutions, as it has far cheaper call costs than conventional phone systems.
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No Maintenance or Upkeep
You don't have to worry about managing or upgrading your phone system once you choose a hosted PBX service. All the maintenance, like security patches, software updates, and hardware upgrades are managed by the supplier. This guarantees that your phone system is always current and operating at its best.
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No Downtime
Because of the potential for missed productivity and income, downtime may be a serious issue for businesses. A hosted PBX solution is made to be dependable and accessible all the time. Even if there is a problem with the system, the provider will fix it right away so that your company can keep running smoothly.
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Advanced Telephony Features
Many cutting-edge telecommunication services, such as call forwarding, voicemail, auto-attendants, call queuing, and conference calling, are available with hosted PBX solutions. These features can increase internal communication and teamwork in your business as well as client service.
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High Scalability
While using a hosted PBX service, you can effortlessly add or delete lines in accordance with the expansion or transformation of your company. This makes sure that you only pay for the services that you really use. Also, it makes it simple to modify your phone system to suit your company's needs.
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Accessibility
Remote workers can access the phone system using a hosted PBX system from any place, provided an internet connection is there. By doing this, they can access any phone functions they require and remain in contact with the rest of the team.
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Increased Flexibility
A hosted PBX solution is quite adaptable. So you may change it to suit the particular requirements of your company. You can pick the features you require, change the system settings, and set up call forwarding and routing as necessary.
Features Of Hosted PBX system
It is really significant it is to have a reliable and stable communication system in your firm. That's where a hosted PBX system comes in. It is a cloud-based phone system that offers a range of features to help you manage your business communication needs. In this part, we'll see the top features of hosted PBX systems.
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Video Conferencing
Video conferencing is one of the best advantages of a hosted PBX system. No matter where they are, you can hold face-to-face meetings with clients, partners, and coworkers via video conferencing. In addition to helping you save time and money on trip expenses, video conferencing can also help you forge closer bonds with your clients.
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SMS/MMS Texting
SMS/MMS texting is yet another fantastic feature of a hosted PBX system. With SMS/MMS, you can send and receive text messages on your business phone line. This might help you stay on top of essential communications and reach out to customers who prefer texting to phone calls.
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Unlimited Calling
You can make unlimited calls with a hosted PBX system. You won't have to worry about running out of minutes on your plan because of this when calling other people. Particularly if your company makes a lot of calls, this might be a great method to reduce your phone bills.
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Call Routing & Recording
Call routing and recording are added features of a hosted PBX system. Call routing allows you to route calls to certain staff or departments in accordance with the demands of the caller. Making sure all calls are routed to the correct party and enhancing customer service are both benefits of doing this. Another fantastic feature that can help you keep track of crucial talks and enhance employee training is call recording.
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Voicemail To Email
A terrific function of a hosted PBX system is voicemail to email. By using it, you can receive your voicemails as emails. This can be a quicker way to remain on top of vital information whether you're in the office or not.
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Call Waiting
Call waiting is another feature of a hosted PBX system. You can keep a caller on hold while you answer a different call by using call waiting. This might be an excellent technique to handle several calls at once and guarantee that your clients are looked after.
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Faxing Support
Important documents are still regularly faxed to many companies. You can gain from faxing support with a hosted PBX system. Thus, you can easily send and receive faxes using your company's phone number without a separate fax machine.
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Direct Number & Toll-Free Options
Direct numbers and toll-free number are also available with a hosted PBX system. You can provide customers, partners, and other contacts with a direct number to contact you or your staff. Another subtle strategy to make it simple for clients to contact you without paying any fees is to offer toll-free choices.
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Local Phone Numbers
This feature provides nearby phone numbers. Without the requirement for a physical office, you can now build a presence in several areas or cities by using local phone numbers. This may be a subtle method to grow your company and target new clients.
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Analytics & Reporting
You may also take benefit of analytics and reporting with a hosted PBX solution. Thus, you can keep tabs on crucial indicators like call volume, call duration, and more. Making data-driven decisions and identifying opportunities for improvement can be accomplished in this way.
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API Integrations
The system also provides API integrations. It indicates that you can interconnect your phone system with other business-related software packages. It will indeed be a really useful system for streamlining your process and helping you and your team manage your communication requirements.
Tips For Choosing The Right Hosted PBX Solutions
You must pick a hosted PBX provider, whether you are switching from a conventional PBX system or starting with a hosted PBX configuration. Here are the top 5 things to look out for when you choose a service provider that offers a variety of capabilities and is less expensive than conventional PBX solutions:
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Initial and Recurring Costs
Although VoIP phones and/or software are required to get started, setup fees for hosted PBX are frequently minimal. To avoid unforeseen charges during setup, make sure your phones and other devices are compatible with the hosted PBX provider you've chosen. Check their ongoing prices and costs after that, such as their rates and monthly fee.
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Additional Cloud Phone System Features
Nevertheless, not all hosted PBX and VoIP suppliers provide the same capabilities and advantages. Systems for hosted PBXs may include several features. Check to see if your prospective supplier offers the functionality you need.
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Security & Protection
It's crucial that your hosted PBX supplier has robust security policies and controls because they will be in charge of managing the security of your communications. Verify the security certificates your prospective supplier possesses, like FISMA, PCI, and HIPAA.
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Ease Of Use
To manage your corporate communications, many applications and software are available from cloud PBX providers. You want to be sure that you and your staff should be able to use the new system without any hindrances once you switch from conventional to hosted PBX and cloud communications.
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Quality Of Support
It's a good idea to delegate repairs and upkeep to your hosted PBX provider, but you should make sure you'll receive the help you require. You may learn a lot about a hosted PBX provider's level of service from their customer evaluations.
Top 5 Hosted PBX systems
Name
|
Free Trial
|
Demo
|
Starting Price
|
---|---|---|---|
Yes, 7 days |
Yes |
$15/user/month | |
Yes, 14 days |
Yes | $19.95/user/month | |
Yes, 15 days |
Yes |
$19.99/user/month | |
Yes, unlimited |
Yes |
$14.99/user/month | |
Yes, 14 days |
Yes |
$19.99/user/month |
Firms of all sizes are increasingly utilizing hosted PBX solutions. A hosted PBX system has various advantages for your business, regardless of whether you run a small business or a large corporation. The top 5 PBX systems are-
1. CallHippo
CallHippo is a demand-based provider of Voice over Internet Protocol (VoIP) services. Startups and companies may purchase local support numbers from more than 50 different countries through CallHippo. Any firm may set up its call center in less than three minutes because of its user-friendly interface and reliable backend infrastructure. Their platform integrates cloud computing into the telephone industry. With their technology, a customizable telecommunications network may be set up everywhere an internet connection is available.
Features
- Power dialer
- Automatic call distribution
- Call tracking
- Voice broadcasting
- Whatsapp business
- Call barging
Pros
- Well-managed call management
- Marketing ROI insights
- Easy To use
- Offers many local numbers
Cons
- It is challenging to terminate your subscription
- The mobile app frequently crashes
- Not very efficient customer support
Pricing
- Pricing is $ 39.04 per user per month for the Platinum pack.
2. Nextiva
Cloud-based business phone system company NextivaONE offers Voice over Internet Protocol (VoIP) services. Nextiva offers simple-to-use CRM software to assist in maximizing every customer engagement across all communication channels in complement to unified communications with secure audio, video, and messaging.
Its Threaded Conversations feature combines consumer interaction with teamwork such that emails, texts, phone conversations, and instant chats may all be viewed on a single central screen.
Features
- Threaded conversations
- Call pop
- Voice analytics
- NextOS admin portal
- Nextiva CRM
Pros
- To guarantee 99.999% uptime, it uses a data center with a wide geographic distribution
- All programs offer round-the-clock phone, chat, and email customer service
- All service plans are professionally implemented by the business
Cons
- The only plan that offers visual voicemail is the Enterprise one
- At most 250 people can join in video conferencing
Pricing
- Pricing starts from $18.95 per user per month.
3. RingCentral
The cloud-based communication and collaboration platform RingCentral offers a wide range of tools and services. It helps firms of all kinds in enhancing their productivity and communication.
The program delivers phone, chat, video, and team collaboration tools on a single integrated platform. Also, it has an intuitive user interface. Firms may enhance productivity, lower costs, and streamline their communication operations using RingCentral. The platform delivers top-notch security and dependability and allows organizations to customize it to meet their unique needs.
Features
- Call recording
- Call management
- Call monitoring
- IVR / Voice Recognition
- Call logging
- Mobile access
- Call list management
Pros
- Excellent interface and is very user-friendly
- Starting takes very little time making it perfect for meetings
- Less internet bandwidth is required
Cons
- The application occasionally crashes
- Not all chat messages are received
Pricing
- Pricing begins from $19.99 per user per month.
4. Zoom
One of the top video conferencing software programs is Zoom. You can communicate with coworkers more effectively, while meetings are not an option. It has also been incredibly successful for social occasions. For all-sized teams who wish to communicate and do their daily duties with the least amount of disruption, Zoom is an essential tool.
Zoom was apparently utilized by more than half of Fortune 500 organizations in 2019, and in 2020 it reached new heights, registering a 227 percent growth year over year.
Features
- Group Live Chat
- Audio Conferencing
- Video Conferencing
- Password Protection
- In-Browser Application
- Participant Permissions
- One-Click Join
Pros
- Advanced features available
- Zoom is available for free
- Support for Google Calendar
- Simple to use
Cons
- The baseline for video is not HD
- Variable cloud file sizes
Pricing
- Pricing starts from $161.04 per host per year.
5. Vonage
Businesses may more easily integrate communication into their apps, thanks to Vonage. It is a complete communication platform that provides a variety of phone, message, and video APIs. The program offers premium voice and messaging services, worldwide coverage, and cutting-edge capabilities. It delivers dependable, secure, and scalable communication solutions that are simple to integrate with current systems. Also, Vonage is extremely customizable.
Features
- Desktop & plug-ins
- Virtual Receptionist
- Personal Fax Service
- Paperless fax service
- Call park and visual call park
Pros
- Technical support and account management are very good
- Rates of deliverability are high
- Advanced reporting capabilities
- User-friendly interface
Cons
- Latency
- Written documentation should be much better
Pricing
- Pricing is based on individual quotes.
Challenges In Hosted PBX Solutions
While a hosted PBX system offers many advantages for firms, some challenges need to be reckoned with. Here are some of their top challenges:
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Interference
Interference is one of the main issues with hosted PBX solutions. Because a hosted PBX system needs a connection to the internet, your calls' quality may be impacted by any connection interruption or disruption. Dropped calls, poor call quality, and other communication problems may result from this. A variety of issues with your internet service provider, such as network congestion, bandwidth restrictions, and other problems, might result in interference.
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Restrictions Of Existent Networks
Finally, existing networks can present a challenge when implementing a hosted PBX system. This is especially true if your network equipment is ancient or your phone system is older. In a few cases, you may require to upgrade your network infrastructure or invest in new equipment to support a hosted PBX system. This can add to the cost and complexity of implementing a new phone system.
Current Trends In Hosted PBX Systems
They are becoming increasingly popular, with sales up from 3.6% in 2010 to 18.1% of the total PBX market in 2019. Here are some current trends in hosted PBX systems:
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Cloud-based solutions
Cloud phone systems for enterprises are becoming more popular due to their advanced features and ease of use. A vast range of digital features, such as auto attendants, integrated video conferencing, and more, are available when switching from a traditional PBX to a cloud-based solution.
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UCaaS
Unified Communications as a Service (UCaaS) is another trend in hosted PBX systems. UCaaS integrates various communication channels into one platform, including voice calls, video conferencing, instant messaging, email, and more.
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AI integration
The integration of artificial intelligence is also becoming more common in hosted PBX systems. AI can assist in enhancing call routing and customer service by analyzing data from previous customer interactions.
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Mobile-first approach
An increasing number of hosted PBX providers are focusing their solutions on mobile devices because more and more workers are working from home or while on the go. Offering mobile apps that let consumers use their cell phones to make calls and access other functions is an example of this.
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Customization options
Hosted PBX providers offer more customization options than ever before, allowing firms to tailor their phone systems to their individual needs. This includes custom greetings, call routing rules, and more.
Conclusion
In conclusion, there is a variety of PBX software on the market, each with special characteristics and advantages. For companies of all sizes wishing to enhance their communication and collaboration processes, the products outlined above are excellent choices. Both programs provide complete, dependable, secure, and highly customizable solutions. The finest PBX software for a firm will depend largely on its unique requirements and objectives.
FAQs
Traditional PBX is a hardware-based phone system installed on-premises, while hosted PBX is a cloud-based phone system that requires no physical hardware. Hosted PBX is more flexible, scalable, and cost-effective than traditional pbx, making it a popular choice for small to medium-sized businesses.
VoIP is a phone service that uses the internet to transmit voice data, whereas hosted PBX is a phone system that operates entirely in the cloud. Hosted PBX often utilizes VoIP technology, but it also includes advanced functions such as call routing, voicemail, and more. In contrast, VoIP is a standalone service.
The installation time for a hosted PBX solution depends on the provider and the size of the business. Generally, a small to medium-sized business can have a hosted PBX system up and running within a few hours or days, as there is no physical hardware to install or maintain. Larger businesses may require more time for installation and customization.